What are the support requirements?

Duration

For technical support of the items themselves, you will be responsible for responding to any bugs or issues with installation up to 6 months after the buyer purchases them. 

No custom work expected

You're not expected or required to do custom work, installation, or anything that goes outside of maintaining the theme itself and answering basic questions. Should you decide to do any custom work for a buyer, all facets of that (coordination, payment, contracts, etc.) should happen off the MUI Store platform.

Response time expectations

When you're setting up your profile, you'll provide a link to either your support site (such as Zendesk, Freshdesk, Front, etc.) or a mailto:email_address. Our general SLAs for customers are 72-hour response times as a baseline, with a target response time of 24 business hours for great customer experience.

Required support

We don't accept items without support because user feedback is critical to differentiate in the long run. You can decide to provide "light" support; however, customers will notice and leave bad reviews for the "support" dimension.