How do I process a refund?

Customers may, on occasion, request a refund for an item they purchased. We'll mostly leave it up to you (the author of the item) to decide whether to grant one or not, but keep in mind a refund has to be granted if it matches one of the criteria of the refund policy in the Store.

If you do wish to give a full or partial refund, the process is as follows:

1. Login to your dashboard
2. Go to the order details
3. Click on "Request Refund"
4. Fill in the amount you want to refund
5. Click on the confirmation button Submit Refund Request.

We will handle the refund request in a timely manner.

You can leave a private note so you don't forget why a refund request was made, you could also add private information you only want to share with us.

⚠️ The "Reason for refund" input content is shared with the customer.