How do I process a refund?

Customers may, on occasion, request a refund for an item they purchased. We'll mostly leave it up to you (the author of the item) to decide to grant one or not. In any case, a refund has to be granted if it matches one of the criteria of the refund policy of the store.

If you do wish to give a full or partial refund process as follows:

1. Login to your dashboard
2. Go to the order detail
3. Click on "Request Refund"
4. Fill in the amount you want to refund
5. Click on the confirmation button: "Submit Refund Request x".

We will handle the refund request in a timely manner.

You can leave a private note so you don't forget why a refund request was done, you could also add private information you only want to share with us.

⚠️ The "Reason for refund" input content is shared with the customer.